Online Payroll Software Support : Half Day (Work from Home) Kuala Lumpur

Published date: November 14, 2017
Modified date: November 21, 2017
  • Location: Kuala Lumpur, Kuala Lumpur, Malaysia
Viewed: 143 times

Job Brief
To provide product support to resolve any problems faced by the customer with courtesy and efficiency.
It is essential to respond quickly and efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities
• Provide first-level support only to help resolve software issues. Tech support will be handled by 2nd level support.
• Manage all user queries coming from online chats, calls and emails.
• Provide courteous and professional technical support to customers.
• Research and troubleshoot payroll related queries from customers.
• This is a very flexible, low pressure job with free time between support calls but support lines must be diligently monitored. Missed calls will not be tolerated.

Requirements
• MUST have basic understanding of monthly payroll processes, preferably with experience using payroll software.
• Familiar with local Employment Act and statutory guidelines
• Have own laptop/desktop with good internet connection.
• Min STPM/Pre-U/Diploma in any studies.
• Good command of Bahasa Malaysia & English.
• Good communication and problem-solving skills
• Excellent Aptitude, Attitude and Honesty are a Must
• Training will be provided to equip staff with software product knowledge needed to help the clients make full use of the software.
• Those who are able to do onsite training for our clients will be able to earn extra income.

Work hours : 9.30am to 1pm Monday – Friday
Contract : 3-6 months with possible extension.
Staff may be required to meet at the office periodically. Not more than once a week.
Salary : RM1,000

Email : admin@actpayroll.com





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